AdventNet ManageEngine ServiceDesk Plus

Freeware

24.6 MB

AdventNet, Inc.

Description of AdventNet ManageEngine ServiceDesk Plus 4.0:
ManageEngine ServiceDesk Plus is a comprehensive, easy to use Help Desk and Asset Management software that also offers contract, purchasing and knowledge management functionality. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization. ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. The Free Edition allows a single Technician manage upto 50 Workstations.

Supported OS: Windows 3.x, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003

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